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Tuesday, 20 December 2011

The real face of the care industry




What did I learned during few years in the care industry



I’ve learned how complex and difficult is the human nature, I had faced with all sorts of syndrome’s, disabilities such an :Korsakoff syndrome(best one, you completely forget what did you done, or what did you said in the last 20 minutes),Tourettes (everybody’s favourite),bi-polar depression, Asperger, Dementia, Challenging Behaviour ,Schyzophrenia ,Maniac depression ,Sexual Behaviour problems(sometimes we all have a resist to jerk off front of the public),and all sorts of autism etc.

I have memories about a man who strangled one of my colleague, people who’s just simply tried to kick a shit out of me ,psycho’s who’s threw a telly on to other service users, bunch of maniac who’s attacked a group of carers with shower-heads. I still can remember the fears that I felt every time when I went to work. I was scared, because I never knew when will I get kicked, and I didn’t know how to defend myself .Every time I’ve heard someone is screaming I’ve started to panicking. I saw all of my colleagues putting hats and waistcoats on and running toward to the voice with a hooky toky to find out what’s going on. I can remember the feeling when I’ve stocked with a psycho in a room, on my own and someone locked the door on me by mistake. My keys weren’t with me as that was my second day. The bloke who locked me did it for security reasons as in the hall the service users turned to mental and kicked the windows, threw tables and attacked the staff. I had to stay in a locked room with a twenty something, strong built big guy and the only thing that I can thought about is surviving, without any injuries. The hardest thing was staying calm when I wanted screaming, shouting, and running away. Looking in to a psycho eye and not showing fear was one of the hardest things that I’ve ever learned.

I’ve been brought up in a lovely, friendly open minded family and in my whole life I was surrounded by love. My parents are never were aggressive toward each other, they never been violent and I hardly can remember when i heard them shouting at each other within thirty years. I learned from them how to love, how to accept others and how to be myself always, in every circumstances. I’ve learned how important is to be a good person. My grandpa, Gaga was a great example. He loved everyone, and everyone loved him. He was happy to talk to strangers, rescuing animals e.g.: dogs, hedgehogs, snail’s, birds, ants, fly etc. and his world was all about love. From that background I went to be a career.



Years later a schizophrenic attacked my colleague front of me and he strangled the girl. I forgotten her name completely as I also forgotten how to kick, how to block, how to move. The girl head turned to be red, she couldn’t give out any voice and she just kept looking at me .She seemed to me someone who try to smile but she can’t. When I saw her struggling by the man I still wasn’t sure how serious is the situation because her face was unrecognizable, a strange mix of smile and struggle .I couldn’t read from it. Suddenly a relatively normal sex offender shouted at the guy to let the girl away, and the bloke let her down. He walked toward me .I wasn’t able to move, my tears just fell down on my face and my legs was very heavy. The sex offender jumped in front of me and shouted at the guy something like”..don’t touch her”. At that time the rest of the team has arrived, they blocked the aggressive one but I still wasn’t able to move. The only thing that I can remember is having a lovely cup of tea the in the main office with the manager of the Unit and a doctor, while the crazies hit the doors and windows. We had a chat about which agency has sent me here, and does anyone informed me about the place before I came? I’ve told them the name of the agency and I told them no one mentioned to me is a psychiatric institute. The line manager was completely shocked by my story and she suggested going the court and investigating the agency. I was lazy to do that, all that I wanted is going home as soon as I can .That institution was about an hour from the city centre’s so I had to call my husband to pick me up. I remember when I phoned him I burst in tears, and it was hard for me to explain what is really happened. Robert wasn’t a sensitive soul, his philosophy was “fighting and surviving” and not crying. He was always prepared for the worse, and he was always was prepared to die. I was a wimp in his eyes. He took me home and stayed with me for the night.



Few years later I landed in a mental home which was full of with people with challenging behaviour. At that place I’ve had to learn how to defend myself and others, how to block others without causing harm, and I’ve realised I’m a better survivor than I’ve had ever thought. Every morning I went to work with the fears of being hospitalized by a psycho .The staff around me all had injuries and broken bones. I can’t tell you the feeling when you have to prepare yourself for the worst. It’s something that maybe the navy, army, CIA agents are like but for me it’s a nightmare.

Despite all bad experiences I kept continue my mission to places to places and I have to say it’s a MIRACLE I’ve had never got seriously injured (apart of few scratches and bruises).I saw people losing their jobs and clean CRB (Criminal Bureau Record)by something that they never done. One of my colleagues “sins” was when a service user turned to be mental and tried to kick my colleague was held back the door on him. Holding back the door is enough reason to go under investigation. Other colleagues who hated her reported that to the deputy manager and she had to go home and she wasn’t allowed to come back until their clear her name. Sounds ridiculous but it’s not. In another place, in the same year one of my fellow colleagues did the same, he held back the door until the service user is calmed down. In that place this was normal, and appropriate (sic!)No investigation required. The woman who was dismissed because of her action has got sacked. She was a 61 year old lovely lady, full of with joy, love and heart. She wasn’t great at her job, but she was always good to the service users. However we all knew it wasn’t about her action; it was about how others hated her.

The system of the care industry is pretty much similar to the communism. People are report each other, everybody watching you, they writing reports about you and quote what did you said (or never said) and they are using your words against you. The person who has problem with you NEVER braves enough to confront you face to face. Welcome to the carer’s world. I’ve had never met such unethical cowards in my entire life. They favourite world is “inappropriate” and for them almost everything is inappropriate. For example: a service user (non -challenging behaviour) was in tears and she wanted to give me a hug, but I wasn’t allowed to hug her. Poor thing just kept crying like all of us if we have a hard time, but I had to watch her emotional struggle and refuse her cuddles.

I remember one day on a training someone used the word “cuddle “and the narrow minded trainer told that person this world is inappropriate .Cuddle .Inappropiate. Shocking.

People whom work in care are used to say they are happy with their jobs. They telling you every day how lovely that job is, and I can’t believe a word they say. What is good, or lovely about being a target day by day? What is good about looking after psychopaths, or non- verbal people? Following crazy regulations what make no sense at all and being told by “specialist’s” we can’t use the word anymore “learning disabilities “we has to use the world “difficulties “because of the human rights. They know a lot of thing about human rights such as how to do nothing when any of them crying.

I know all the proper, politically correct words for those people but I calling them mentalists, psychos, crazies because that’s what they are. I don’t find it offensive as I don’t mean any offence at all.

I loved all of my service users, I understood their needs, we had a good laugh-some of them have a really good sense of humour-but in the end of day I hated my job. They have rights, more rights than a career has got. On of their rights is attacking the staff and, as a staff member you just aloud to use a very limited legal self-defence technics to block them. Normally it works, sometimes not. You are not allowed to defend yourself even if a one hundred and thirty kilogram heavy psycho attack you and shouting “I will kill you bitch” .What can you do? Run baby, run. Of course at some place running away is “inappropriate” as if you do, your colleagues, and the other service users will get in trouble.

I’m not a coward, but I ran away once. The guy was huge, and he ran after me and tried to get me .I didn’t care others; all I wanted is surviving without injuries. Mission accomplished.

Some experts says majority of the psycho’s not doing these things deliberately, when they attack you they don’t know what they doing .Rubbish .They are exactly know what they doing is wrong .Some of them enjoy attacking others just like “normal “people in the real life.

I thought being a carer means being a good person. I was wrong.



 In my imaginations the care industry and the carers were lovely people with common sense, but the truth is no common sense or compassion at all. Nobody appreciates that fact you have compassion and love others whom in need if you can’t fill a simple form about some shitty, unnecessary things such as: Lucy asked others where is she (which she used to ask every day).

Lucy living in a care home since age of 5 and she ask this question every day so no need to record it all the time when it does happen. In the care sector the majority of people want to be more important than they are. They truly believe this is the job of the Century and working at places like that is a career. In my eyes working in a mental house is equivalent to waste time and talent. During those years I’ve never wanted to get higher position in this sector, on contrary. I’m completely avoided from every higher position as it’s such a huge responsibility. You can slip on one missed details, on one wrong reaction e.g.: calling the police when you feel you can’t control the situation. Some people are bullshiting about this job and tried to convince how much they loved it, but the thing is they never did. They choose that because sometimes this was the easiest way for them to get away from the chip shop where they worked as chips mangers. I’ve had met with lots of lost soul and sometimes I’ve got that strange impression the service users are more normal then the staff but at least they had more common sense and better understanding about what’s going on.

This industry is full of with absurd regulations like: “if a service user runs out from his own sun cream he is not allowed to use (two puffs) another service user sun cream as its financial abuse. That means if the person have to go out he will get serious sunburn injuries. Where is the love? I’m truly doubt they would do that with their own child or if they do, what a hell are they doing in this sector for God sake? They chewing on words like “Autistic disorder “or “Autistic Spectrum Disorder” like this is the most important thing on the Planet, being always politically correct .Rubbish. Today someone asked me on an interview what did I like most to being a carer? I was like:errrr…errrr….errrr…hhm…errr.I didn’t know the answer. I know what should I say, but the truth was different. What did I like the most being in this sector for years? I love that fact I’m out for good but Instead of that I’ve said: well..err..it was nice to see a different face of the human nature, and now I understand the retards much better .Yesssss I said the word: retaaaaaards,yippeeeeeee.And now, you all oversensitive ,dishonest ,two faced, common people you all can run around and getting shocked by that. When I said retards it doesn’t mean I don’t like them, but means I’m honest enough to not build irrational and ridiculously politically correct words to describe their behaviour.

These people need to be loved and being treated as an equal individual like I’ve always did with them. Maybe I call them retards but the thing is I have much better opinion on them than on some brain-dead trainer’s .Strangely, I always had good relationships with all of my managers all of them was lovely people. I’m happy because I’m out of this madness but of course I have loads of great memories, I had met with great people but in general I truly think this sector should improve fundamentally to really achieve to bring positive changes in to the people’s lives.



All characters in this publication are fictitious and any resemblance to real persons, living or dead is purely coincidental.


2 comments:

  1. All the silly regulations are alive and fucked up here in the U.S as well. Probably the most ridiculous one is that retards are considered adults. A psych 101 course will cover a term called mental age. Since mental retardation is a developmental disorder they never mentally develop into adults. Mental age is totally ignored while some of our residents obviously function no higher than a 4 year old. And yet they have the same (if not more) rights than an adult. This is like raising a 5 year old and letting him do and eat whatever he or she wants even if it is to their detriment. But most unsettling of all is the fact none of these people face consequences for their actions. We, the staff face consequences from problems directly arising from their lack of accountability. Right now,I'm faced with the fact that our management are a very in congruent bunch.If I wanted to press the matter I would have them up for abuse charges as they are perpetrating a major violation of state regulations. On of which has direct bearing on the continuation of behavior by incompetant staff that jeaprdizes the safety of the residents. And this is just one of the hypocritical things they do. The assholes need to fire themselves and yet I was just told I was getting wrote up for making a mistake I took full responsibility for. I caught the mistake and wrote myself up. While they dont write someone else up when an erroneous staff fails to catch the mistake and another staff has to write an incident report when its too late to correct the error in question. I've been doing this for 8 years and I know in my bone that their decision to fuck with me ids directly related to other staff ratting out my differing opinions even though I follow agency policy.

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